Transform Your Team
Differential of our work!
Develop skills related to pro-activity, focus and attention through motivation and self-knowledge, promoting better team relationships and assertiveness in decisions, enhancing results and expanding possibilities.
The training to enhance “Pró-Ativa-Gente” objectives will awaken in your team the desire to seek better personal and professional results, using techniques of Mentoring, Holossystemic Coaching ISOR, among other tools.
The main concept of “Pró-Ativa-Gente” is to transform your employee into an engaged professional, who will meditate on each action before making decisions, through some hours of training (defined as needed), with dynamics and concepts of excellent customer service, pro-activity and motivation.
With a simple and effective methodology, your Collaborator will be equipped with tools that they will apply in their personal and professional life, creating a conductive posture focused on results, directing high performance driving.
Trainings :
Syllabus and training formatting are arranged as follows:
Concepts, self-knowledge and success, to sell, preparation is everything!
Focused attitudes and unfocused attitudes
mental structure
Discover your QMT Triadic Mental Quotient, find out if it is more rational, Operational or Emotional.
The source of success; argue sales, research - the foundation of sales success; Attitudes, customer profile;
Connection with the customer, purposes, methods of approach
Principles of service quality;
Customize customer service, build loyalty
Use vocabulary and proper treatment in communication (Importance of knowing how to listen)
Respect the customer's rights;
Working as a team adopting behavior of cooperation, negotiation, respect and empathy;
Present initiative to prevent and solve problems;
Main failures in service X techniques to overcome them;
Group dynamics
WE WORK ON YOUR NEEDS
